Voice agent (exists today)

Role: Answers inbound calls for one tenant as that business's AI phone assistant. It says it is an AI if asked. Inputs:

• the tenant JSON
• the caller's last 4 digits
• whether it is after hours
• known, returning, or Best Deal On caller info
• results from the KB and tools

The prompt is built by buildInstructions (src/xai.js:111 [bdo]).

Skills (tools):

• kb_answer, note_unanswered, website_lookup
• send_link / send_link_sms (only when texting is on)
• set_email_address / send_email (only when email is on)
• take_message, transfer_to_human, end_call
• optional: order lookup, SAR lookup, and the Best Deal On claim tools

Rules (from code):

• Answer only from KB and tool results. Never guess.
• Never take payments or card, bank, or password details.
• Say only the last 4 digits of a phone number.
• Caller ID changes the greeting only.
• Don't offer texts while texting is off.
• Live switches override the owner guide.
• Calls are capped at max_call_seconds.